Store Policy

At Alnima, we’re committed to providing exceptional customer care and ensuring that every experience with us is positive and helpful. Here’s how we prioritize your needs:

 

1. Customer Support Availability

• Contact Options: Reach us via email at info@alnimanatural.com or phone at +1 551 277 1660.

• Hours of Operation: Our customer service team is available 24/7.

• Response Time: We strive to respond to all inquiries within 24 hours on business days.

 

2. Product Assistance and Guidance

• Product Information: Our team is available to answer questions about any product, including ingredient information, benefits, and recommended usage.

• Supplement Recommendations: While we do not provide medical advice, we are happy to suggest products based on general health goals. For personalized recommendations, we advise consulting a healthcare provider.

 

3. Order Support

• Order Tracking: Once your order has shipped, you will receive a tracking number. Our team is also here to assist with tracking issues or delays.

• Order Modifications: If you need to modify your order (e.g., change of address, quantity adjustments), please contact us within 24 hours of placing your order. We will do our best to accommodate requests.

• Cancellations: Orders may be canceled within 24 hours of placement by contacting our support team.

 

4. Returns and Refunds

• Return Eligibility: Products may be returned within 30 days if unopened and in original packaging. For health and safety reasons, opened products are non-returnable.

• Refund Processing: Refunds will be processed to the original payment method within 7–10 business days after receiving and inspecting the returned product.

 

5. Customer Feedback

• Customer Satisfaction: Your satisfaction is our priority. If you experience any issues, please reach out to us directly so we can resolve it as quickly as possible.

• Product Reviews: We value your input! Customers are welcome to share honest product reviews on our website to help us improve our offerings.