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Shipping & Returns

Shipping Policy

     Thank you for visiting and shopping at Alnima. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within [1-2 business days]. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

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2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping Options:

    • Standard Shipping: [Delivery time, e.g., 3-5 business days]

    • Expedited Shipping: [Delivery time, e.g., 1-3 business days]

  • International Shipping: Delivery times vary depending on the destination and shipping option chosen..

 

3. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

4. Customs, Duties, and Taxes

  • Alnima is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

5. Damages

  • Alnima is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

 

6. Contact Us

  • For any questions regarding shipping or to address issues with your shipment, please contact us 

Return & Exchange Policy

At Alnima, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below.

 

1. Eligibility for Returns

  • Products may be returned within 30 days of purchase.

  • Only unopened and unused items in their original packaging are eligible for return.

  • For health and safety reasons, we cannot accept returns on opened or used products unless the product is defective.

 

2. Non-Returnable Items

  • Items marked as "Final Sale" or "Non-Returnable."

  • Products that have been opened, used, or tampered with.

  • Products purchased from a third-party seller.

 

3. Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us within 7 days of delivery.

  • We will provide a replacement or issue a refund upon verifying the claim.

 

4. Return Process

  • Contact our customer service to initiate the return.

  • Once your return request is approved, we will provide instructions on how to ship the product back to us.

  • Customers are responsible for return shipping costs, unless the return is due to a defect or our error.

 

5. Refunds

  • Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.

  • Shipping fees are non-refundable unless the return is due to our error.

 

6. Exchanges

  • Exchanges are available for defective or damaged items only. Please follow the return process for exchanges.

 

     For any questions, please reach out to our customer service team. Thank you for choosing Alnima Naturals!

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